Terms and Privacy Policy

Terms and Privacy Policy

Privacy Policy

 

Who we are

Al Huda Institute Sri Lanka is the Sri Lankan branch of Al Huda International Welfare Foundation, a non-profit organisation established in 1994.
We have been running educational programmes in Sri Lanka since 2015.

Our address is Colombo Center, 7th Floor, No. 281, Duplication Road, Colombo 03, Sri Lanka.
You can reach us at info@alhudasl.com or +94 72 4040 404.

This policy explains what personal information we collect through this website, why we collect it, and what we do with it.

 

What we collect

When you enrol in a course, we collect your name, email address, phone or WhatsApp number, billing address, country, and the course and payment option you selected.

When you create a student account, we store your login details and a record of your enrolments and payments.

When you contact us, we collect your name, email address, phone number if you give one, and the content of your message.

When you use the site, our hosting provider records standard technical information such as your IP address and the pages you visit. This is used for security and to keep the site working.

We do not collect or store your card details. Card payments are processed by our payment provider, WebXPay, on their own systems. We receive only a confirmation that a payment succeeded or failed.

 

Why we collect it

We use your information to register you for courses, process fee payments, give you access to your student account and class materials, contact you about the course you enrolled in, keep proper academic and financial records, and answer questions you send us.

We do not sell your information. We do not share it with anyone for advertising.

 

Who we share it with

We share information only with the organisations that make this website and its payments work.

  • WebXPay, our payment provider, receives your name, email, billing address and payment amount.
  • Our bank receives your name and payment reference, to reconcile bank transfers.
  • Hostinger, our hosting provider, holds technical logs.
  • Our email provider receives your name and email address, to send enrolment confirmations.

We may also disclose information where we are legally required to.

 

How long we keep it

We keep academic and payment records indefinitely.
This is deliberate. Students ask for confirmation of study and certificates years after finishing a course, and we need to be able to answer.

Enquiry messages sent through the contact form are kept for [two years].

 

Your rights

You can ask us what information we hold about you, ask us to correct anything that is wrong, ask us to delete information we are not required to keep, or ask us to stop sending you messages that are not about a course you are enrolled in.

Write to info@alhudasl.com and we will respond within [30 days].

Please note that we cannot delete academic or financial records while we are required to keep them.
Deleting your account does not cancel an active enrolment.

 

Cookies

This website uses cookies to keep you logged in, remember what is in your cart, and keep the site secure.
These are necessary for the site to work. We do not use advertising or tracking cookies.

 

 

Terms and Conditions

 

About these terms

These terms apply when you enrol in a course or programme through this website.
By completing an enrolment you agree to them.

 

Enrolment

Enrolment is complete when you have paid the required fee and received a confirmation from us.
Submitting a form or placing an order does not by itself guarantee a place.

Some programmes have limited capacity. Where a programme is full we will place you on a waiting list and contact you when a place becomes available.

Courses for women are open to women only. Children’s programmes have the age ranges stated on each course page.

 

Fees

All fees are shown and payable in Sri Lankan Rupees, including for students outside Sri Lanka.

All fees are subject to periodic review. The fee you pay for a period is the fee stated at the time you paid it. We will give existing students [reasonable notice] before a change takes effect.

Registration fees are one-time and are charged when you first enrol in that programme.

Monthly fees are paid one period at a time. Continuing enrolment depends on the fee for the current period being paid.

Where an annual upfront option is offered, it covers twelve months from the start of your enrolment.

If you pay by bank transfer, your place is confirmed once the transfer reaches our account, not when you send it.

 

Your student account

You are responsible for keeping your login details private. Do not share your account with anyone else.

Class recordings, notes and other materials are for your personal study only.
You may not record, copy, republish, resell or distribute them, including in WhatsApp groups or on social media, without our written permission.

We may suspend an account that is being shared or used to distribute our materials.

 

Attendance and completion

Where a course leads to a certificate or diploma, it is awarded only on successful completion of the required subjects, tests and assignments.

For the Taleem al Qur’an Diploma the passing marks are 80% for Tafsir and Tajwid and 50% for other subjects.

Students enrolled as listeners attend classes but do not sit examinations and do not receive a diploma.

 

Changes to programmes

We may need to change a class time, change a teacher, move a session online, or postpone a batch.
We will tell you as early as we can. Where a change is significant and you no longer wish to continue, our refund policy applies.

 

Conduct

We ask all students to treat teachers and fellow students with respect.
We may end an enrolment, without refund of fees already used, where conduct is seriously inappropriate or disruptive.

 

Our content

The content of this website and the course materials we provide belong to Al Huda. You may use them for your own study.

 

Liability

We provide our courses with care and sincerity.
We cannot guarantee uninterrupted access to online classes, which depend on internet connections and third-party platforms outside our control.

 

Governing law

These terms are governed by the laws of Sri Lanka.

 

Contact

Al Huda Institute Sri Lanka
Colombo Center, 7th Floor, No. 281, Duplication Road, Colombo 03
info@alhudasl.com