Refund and Returns Policy

Refund and Returns Policy

Our approach

Al Huda is a non-profit institute. Fees cover the cost of teaching and running our programmes.

We ask students to enrol only when they are able to commit, and we will always deal fairly with anyone whose circumstances change.

 

Registration fees

One-time registration fees are non-refundable once your enrolment has been processed.
They cover administration and setting up your student account.

 

Monthly course fees

Before the period begins. If you cancel at least [7] days before the start of a paid month, we refund that month in full.

After the period begins. Once classes for a paid month have started, that month’s fee is non-refundable. You keep access to that month’s classes and recordings.

Stopping future months. Because fees are paid one month at a time, you stop simply by not paying for the next month.
There is no notice period and no cancellation charge. Please tell us, so we can keep our records right.

 

Annual upfront payments

If you have paid a year upfront and need to withdraw, we refund the unused whole months remaining, [less the discount you received on the annual rate and less an administration charge of Rs. [amount]].

The month in progress is not refunded.

 

Workshops, gatherings and excursions

More than [7] days before the event, a full refund.

Within [7] days of the event, no refund, because materials, venue and transport are committed by then.
You may transfer your place to another sister by telling us in writing before the event.

If we cancel or postpone, a full refund, or you may carry the payment to the next session, whichever you prefer.

 

Children’s programmes

The same terms apply.
Where a child is on a waiting list and no place becomes available, any fee paid is refunded in full.

 

If we cancel or change a programme

If we cancel a course, or make a significant change you cannot accommodate, you receive a full refund of any unused fees.
This applies regardless of anything else on this page.

 

Hardship

If you are unable to continue for reasons of genuine financial or personal hardship, please write to us at info@alhudasl.com.

We would rather find a way to help you continue your study than hold you to a fee.
Requests are treated confidentially.

 

How to request a refund

Email info@alhudasl.com with your name, the course, and your order number.
We will respond within [7] working days.

Approved refunds are returned to the original payment method.
Card refunds usually take [7 to 14] working days to appear, depending on your bank.
Bank transfer refunds are made to the account the payment came from.

Refunds are made in Sri Lankan Rupees.

 

Where a payment was made from outside Sri Lanka, the amount you receive may differ slightly because of exchange rates and bank charges, which are outside our control.

 

Contact

Al Huda Institute Sri Lanka
Colombo Center, 7th Floor, No. 281, Duplication Road, Colombo 03
info@alhudasl.com · +94 72 4040 404